Frequently Asked Questions
Everything you need to know about your COAX Copenhagen experience.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days. Delivery is free for all orders over 100 EUR, while a flat rate applies to smaller orders depending on your location.
How do I return an item?
You have 14 days from the date of receipt to return your items. Please use our online portal to generate a return label and ensure the garments are in their original condition with tags attached.
Where are COAX Copenhagen products manufactured?
Our collections are designed in Copenhagen and ethically manufactured in certified factories across Europe, focusing on high-quality craftsmanship and sustainable materials.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as PayPal, Apple Pay, and Klarna for flexible payment options.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey to your door.